推荐回答(5个)
淘宝运费险流程:
1.商品在提交订单前,都有会有运费险。运费险分两种,一种需要自己购买,购买运费险的价格根据店铺的退货率而定,退货率越高,运费险越贵。另一种是商家赠送的,不需要钱。
![](/picurl?url=https%3A%2F%2Fiknow-pic.cdn.bcebos.com%2F5ab5c9ea15ce36d3dabb8b1e37f33a87e950b164%3Fx-bce-process%3Dimage%252Fresize%252Cm_lfit%252Cw_600%252Ch_800%252Climit_1%252Fquality%252Cq_85%252Fformat%252Cf_auto)
2.商家发货后,运费险投保成功。
![](/picurl?url=https%3A%2F%2Fiknow-pic.cdn.bcebos.com%2Ff603918fa0ec08fab7b61b8954ee3d6d55fbda6e%3Fx-bce-process%3Dimage%252Fresize%252Cm_lfit%252Cw_600%252Ch_800%252Climit_1%252Fquality%252Cq_85%252Fformat%252Cf_auto)
3.如果需要退货,记住要在商品签收后七天内完成退货,运费险才会赔付,否则运费险就失效了,也不会赔付。
![](/picurl?url=https%3A%2F%2Fiknow-pic.cdn.bcebos.com%2F43a7d933c895d1430c8dec0d7ef082025aaf0720%3Fx-bce-process%3Dimage%252Fresize%252Cm_lfit%252Cw_600%252Ch_800%252Climit_1%252Fquality%252Cq_85%252Fformat%252Cf_auto)
4.运费险退货赔付流程,买家申请退货-卖家同意退货-买家退货-卖家收货后完成退款-系统发起理赔-赔款打入买家支付宝。
![](/picurl?url=https%3A%2F%2Fiknow-pic.cdn.bcebos.com%2F03087bf40ad162d9291d6a321cdfa9ec8a13cd29%3Fx-bce-process%3Dimage%252Fresize%252Cm_lfit%252Cw_600%252Ch_800%252Climit_1%252Fquality%252Cq_85%252Fformat%252Cf_auto)
扩展资料
退货(售中)运费险是一种运费保险,分为退货运费险(买家)和退货运费险(卖家)两个类别,交易成功后运费险将自动失效。
“退货运费险(卖家)”是指在买卖双方产生退货请求时,保险公司对由于退货产生的单程运费提供保险的服务。
退货运费险(买家版)针对网络交易的特征,适时推出退货运费险产品,也简称 “退运保险”。针对支持“7天无理由退换货”的商品购买,买家可选择购买该保险产品,当发生退货时,在交易结束后72小时内,保险公司将按约定对买家的退货运费进行赔付。
参考资料:百度百科-淘宝运费险
1、买家发起退款时选择需要退货,在淘宝网输入退货物流单号,将购买的货物通过物流退还给卖家。
2、卖家收到货物后确认退款。
3、保险公司在退款完成72小时内核实买家损失,确认损失发生无误后将理赔款项支付到买家支付宝帐号。
![](/picurl?url=https%3A%2F%2Fiknow-pic.cdn.bcebos.com%2F30adcbef76094b369ff81be5aecc7cd98d109d4b%3Fx-bce-process%3Dimage%252Fresize%252Cm_lfit%252Cw_600%252Ch_800%252Climit_1%252Fquality%252Cq_85%252Fformat%252Cf_auto)
扩展资料
1、退货(售中)运费险是一种运费保险,分为退货运费险(买家)和退货运费险(卖家)两个类别,交易成功后运费险将自动失效。
2、网购时代,邮费成为了电子商务发展的一大瓶颈,制约着网商的成本,在网络购物中,由于一直存在退货时谁来承担运费而产生的纠纷或者顾虑,在当前的退款交易纠纷中,有42%是由于买卖双方对退货邮费问题协商不一致产生的,为售后问题增添了很多不必要的麻烦。经过长达6个月的调研分析,华泰保险针对网络交易推出专用保险产品:退货运费险,2010年11月9日,正式登陆淘宝网进行销售。
参考资料 百度百科-运费险
为解决退货过程中买卖双方就运费支出方面的纠纷,买家在拍下商品时提供退货运费险让用户进行选择购买(或卖家赠送)。当发生退货时,卖家同意退货申请,达成退货协议,等待买家退货,买家先垫付运费退货并正确如实填写退货时物流信息,等交易结束(收到退款)后72小时内,保险公司将按约定赔付退货运费到买家的支付宝或余额宝。
特别说明:
1、 买家需要填写正确的物流单号,否则无法得到理赔;
2、 交易未完结时发生的退货退款,在运费险的理赔范围内;售后维权发起的退货退款暂时不在运费险的理赔范围内。
运费险退货运费赔付额度是规定额度的,最高25元(请注意是最~~高!)系统会根据买家的收货地与卖家退货地间的距离来判断赔付额度。保险公司将以淘宝网/天猫交易平台所提供的物流公司中,相同路线最低首重价格为每份保单实际保险金额及赔付基准,具体赔付标准根据整个物流体系的调整而变化。您可以点击订单运费险详情查看预计理赔金额。例如,同城一般赔付5元,北京-上海9元,上海-内蒙15元,上海-新疆18元,内蒙-西藏20元。
投保理赔原则:以实际退货运单为依据。每个订单只能投保一份运费险,同时每份运费险只能得到一份理赔,同时每个退货运单只能得到一份理赔。
投保之前请认真阅读运费险合同条款,运费险生效后请点击详情查看预计理赔金额,以免造成不必要的损失。
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