我寄出一个快递,价值一千多,但快递不赔钱,打了邮政投诉都没有用,各大网友们帮我想想怎么办啊,谢谢!
推荐回答(5个)
第一,你先不要急,投诉是最后的方法,投诉对快递公司有损伤的,你确定要投诉的话,都是可以拔打各家快递的客服座机或邮政总局的投诉电话(国家邮政局申诉网站上面有全国的快递公司电话)
第二,货没有收到或对方没有收到,他们快递是有问题的,你没签单,他们一定要赔的
第三,如果货的确丢了,你可以找发货方快递点协商,如何赔,赔多少!
第四,如果你真要投诉的话,走正规流程,邮政条律上面的赔付方案,你也得不了多少钱(你没有买运费险的情况下),所以建议你拿着快递单号及个人证明去快递点协商吧!(如果你真要投诉的话,第四条,你可以不看了!)
首先你是邮寄的什么东西 然后是否有保价 一般你没有保价的大部分网点都不愿意赔你原价的 除非金额不多 一般你投诉邮政(如果有责)他们总部会有罚款200-2000不等吧,比较重要的一点是你要确认邮寄的东西是否是易碎 违禁包装不规范 ,这个不一样有时候划分的责任是不一样的比如不是派件网点的责任你找他他基本处理是敷衍的,然后最好是先找发件网点。不要只找派件网点
你的这个邮件是丢了还是破损了呢。对方收到邮件是外包装是否完整的?邮件当时有没有保价呢,有保价的话按保价价格来赔付,是你自己邮寄的,你可以去寄件局做申请赔偿处理,可以让收寄局帮忙调查邮件的情况,看看是在那个环节出了问题,最后做出赔偿决定。你可以拨打11183客服热线反馈邮件信息,一次不行就两次,打够三次就会上升为国家局的投诉的。
为保护寄件安全和自身的合法权益,消费者在寄快递时首先应当选择信誉较好的快递企业。其次在寄快递时应仔细阅读快递运单背书条款的有关规定,了解有关赔偿规定,并且根据运单填好物品相关信息,如果快递物品属于一些较为贵重的物品最好选择购买保价。
最后,应当保存好运单等相关证据,当发生类似快递丢失情况时,应先与快递公司协商,在协商不成功的情况下,尽快以保留相关凭证向您所在的消费者保护协会投诉或者委托律师向法院起诉,以更好地保护您的权益。
寄递快件时应仔细阅读快递运单背书条款的有关规定,了解有关赔偿规定。寄递贵重物品要选择信誉好的快递企业并保价应保管好寄递快件的运单底单,当快件发生丢失、损毁等问题时,要求企业赔偿。《快递市场管理办法》规定:快递丢失应按双方事先的约定赔偿。如果没有约定,赔偿方式有两种:寄件人为快件保了价(买了保险),按保价金额赔偿;没有保价。
《邮政法》规定:对于未保价的邮件丢失、损毁或者内件短少的,按照实际损失赔偿,但是最高赔偿额不超过所收取资费的3倍。
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