推荐回答(1个)
KTV卫生管理制度
一、电器
1、灯具是否完好,营业前打开镶边灯,其它灯光关闭,保持室内灯光柔和,营业中打开射灯,要求对准茶几,当客人离开后立即恢复待业状态,进行卫生清扫,完毕后关闭所有灯具。
2、电视图像是否清晰,频道设置是否正常,功放、音箱是否正常,无杂音、电流声音等,试音是否正常,检查完毕确认正常后,除VOD设备(电脑)不作关闭外,其它设备立即关闭,其操作程序为:开机:I:打开VOD系统(先开主机后开显示屏)待显示正常。Ⅱ:打开功放,接好话筒。Ⅲ:打开电视,设置频道。关机:I:关闭话筒及功放。Ⅱ:VOD系统(同上)切断电源。Ⅲ:关闭电视。
3、风机、空调
工作是否正常,营业前将空调调节至H档,打开风机保持室内空气清新,在客人房内约二小时后适当调节至M、L档,保持恒温即可,当客人离开后立即关闭空调、电脑、电视、功放、风机等,将物品按规定摆放整齐,将门打开通风。
二、物品摆设
(一)、取桌面1/3的中间部位放置杯具,成倒立三角状,具体操作依次如下:
1、纸巾盒、酒水单:纸巾盒的动物图案及酒水单的字体正面客人,且酒水单打开立于纸巾盒上;
2、古典杯:排成横向一字,杯口朝下并附有杯垫或口布;
3、红酒杯:作三、二、一状三角形摆放并附有杯垫或口布,杯口朝下;
4、八角烛台:放置倒立三角形的顶端部位;
5、牙签盒:以台面中心右侧为准;
6、骰盅:置于纸巾盒下方并列摆放,骰口朝上。
7、烟灰缸:取位于第一排红酒杯端同桌端的2/3处两侧。
8、话筒:分别置于烛台及第一支红酒杯同桌面两端的1/2处,麦头对外,话筒线应错开放置,其多余的长度应有规则的圈于电脑柜的最近处;
9、点歌器:放置于背投或机柜的中间位置,便于递交给客人;
10、垃圾筒:正对于纸巾盒的桌下方;
11、热水壶:置于垃圾筒同桌面两端的下方1/2。
(二)、机柜内物品的摆放:
1、 净仓:将备用杯具、牙签等物品置于一柜;
2、 备仓:将空气清新剂、垃圾袋、蜡烛、骰盅、擦布、开瓶器、笔、三联单、打火机置内。
(三)、沙发及装饰物的标准摆放:
1、将*垫四周拉直,中间用双手掌心下压向两边扩散,力求棉絮均匀;
2、视沙发的长短将*垫均匀的呈倒立状放置,拉链口处朝内,不能有折皱现象;
3、衣架需求:放置最贴近墙角处,挂钩对外,并接上电源。
(四)、电视柜及电脑柜的摆放:
1、电视柜放置于墙面有背景图案的中心位置;
2、电脑柜放于电视柜右侧,贴于墙面背门处(根据包厢实际空间进行调整);
3、 电视机、电脑等电线无牵拉现象。
卫 生 标 准
一、室内清洁
1、家具表面、四周及茶几、地面、杯具无尘、无水渍;
2、墙、地角线、壁面、壁画、门、电器表面无尘;
3、室内无异味,沙发底下无秽物;
4、烟缸、花瓶无尘、无水渍,墙饰物无倾斜、无尘;
5、垃圾筒内无秽物及表面无尘。
二、室外清洁
1、走廊地毯无异物,装饰画、花瓶无尘,摆放整齐、无倾斜;
2、地毯无毛团、无异味。
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