推荐回答（1个）
There are some methods of handling complaints.
Listening, you can find out the needs of the customer and gain the important information to help you to handle the complaints.
Apologize, please remember the reason of the customers getting anger is they have the problem.
Ask about the details
Guide the customers to tell you the key points, and show your sympathy. If the customer know you really care about his problems, and his anger will reduce. Find the same view between you and the customer, which shows your understanding.
Recording problems
Recording the important problems which are the customer has reflected.
Solve the problem
Inquire about the way of the customer wants to get the solution, if you find the way, ask the opinion of the customer. If the customer doesn't agree with it, you can ask him what is the solution that he wants. If you can’t solve the problem for the customer, you can recommend another appropriate person and you help them to get in touch with each other.
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