什么是6西格玛咨询?6sigma管理的定义是什么呢?
推荐回答（1个）
对于6西格玛、6西格玛咨询、6sigma是什么目前确实存在着不同的观点。商业媒体常常把六西格玛描述成一种“由工程师和统计学家用来完善产品及过程的高技术方法”。在某种程度上，确实如此。测量和统计是六西格玛改进的一个关键组成部分，但它们绝不是事情的全部。
另一个六西格玛的定义是把它的目标界定为近乎完美地满足顾客需求，这也是正确的。事实上，“六西格玛”这个术语本身就是指一种源于统计学的绩效目标：在每百万次活动或“机会”中，缺陷只会出现3.4次。这是一个很少企业或过程宣称能达到的目标。
还有一种定义六西格玛的方式：公司为了取得更高的顾客满意、更大的获利能力和更强的竞争力而进行的一种彻底的“文化变革”。考虑到像通用电气或摩托罗拉这样公司范围的六西格玛承诺，“文化变革”确实是一种描述六西格玛的正确途径。但是，也有可能在不正面冲击公司文化的情况下“实施”六西格玛。
如果说从测量、目标或文化变革等方面所做的这些定义都只是部分而不是完全正确的话，那么什么才是定义六西格玛的最好方式呢？基于我们的经验和众多公司追求六西格玛改进的范例，抓住六西格玛作为一种提升绩效的方法所具有的广泛性和灵活性特点，我们给出如下定义：
六西格玛是一个获取、维持和最大化业务成功的综合性灵活系统，其独特的驱动力是密切理解顾客的需求，严格地使用事实、数据和统计分析，以及不断地关注业务过程的管理、改进和彻底改造。这个定义将为组织释放六西格玛的潜能奠定基础，因为已证实的六西格玛系统的好处有很多，所以你可能取得的“业务成功”是广泛的，包括：
·减少成本
·提高生产率
·增加市场份额
·保留顾客
·缩短周期时间
·减少缺陷
·改变企业文化
·改进产品/服务
此外，还有其他更多的好处。
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