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15问答网 > 闲鱼买家要求退款不退货，卖家怎么要求淘宝介入

闲鱼买家要求退款不退货，卖家怎么要求淘宝介入

2025-02-09 00:41:59

推荐回答（2个）

回答1：

淘宝小二介入后会查看双方凭证和退款退货理由。处理的结果要看买家要求是否合理，如是质量问题、卖家错失等情况，会支持买家退款退货要求;如是主观问题，非7天无理由退换服务，则会支持卖家拒绝。

回答2：

买家发起退款申请后，如买家未申请淘宝介入，卖家需要在退款申请发起的第15天超时后才能申请淘宝介入，此前无法申请。

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